Technical Support & Troubleshooting

Login and Authentication Issues

• Ensure your API keys are entered correctly.
• Test the connection to verify integration.
• For assistance, contact us at [email protected].

Bot Not Responding or Not Trading

• Review your selected trading strategy and parameters.
• Make sure the bot is set to Active mode in your settings.
• Check the status of your exchange’s API connection.
• If issues persist, reach out to [email protected].

Understanding Error Messages

• Error messages may not always provide detailed feedback.
• For further clarification, please contact our support team directly at [email protected].

Customer Support Channels

Support Options

• Chatbot Support: Available 24/7 on our website to assist you with basic inquiries and system guidance.
• Email Support: For complex issues, email us at [email protected].
• Response Time: Email requests are typically answered within 7 business days.

Frequently Asked Questions

What is CryptonX and What Does It Offer?

CryptonX is an automated trading platform that allows users to trade cryptocurrencies without manual intervention. Users can define strategies and let the system execute trades on their behalf.

How Do I Start Using CryptonX?

Create a CryptonX account, connect your Binance account, select a strategy, and launch the bot to begin automated trading.

What Steps Should I Take to Start Trading After Registration?

Link your Binance account to CryptonX, then configure and activate a trading strategy that suits your goals.

Is CryptonX Secure?

Yes. CryptonX uses SSL encryption for all data transmission, supports two-factor authentication (2FA), and keeps digital assets secure in cold (offline) storage.

What Types of Trading Does CryptonX Support?

CryptonX currently supports both Binance Spot trading and Binance USD-M Futures trading.

Is CryptonX a Cryptocurrency Exchange?

No. CryptonX is not an exchange. It is a software platform that enables automated trading through integration with Binance.

How Do Bots Execute Trades?

CryptonX bots automatically perform buy/sell actions based on user-defined algorithms. Trades are executed when specific market conditions are met.

Why Use an Automated Trading Bot?

Bots remove emotional bias from trading, monitor market data continuously, and execute orders faster than human traders can.

How Much Can I Earn with CryptonX Bots?

Earnings depend on the chosen strategy, market conditions, and invested capital. CryptonX provides proven strategy templates to help new users get started.

Is Automated Trading Better Than Buy and Hold?

Automated trading is ideal for capturing short-term market opportunities and maintaining discipline. Buy-and-hold strategies are suitable for long-term investors who prefer a passive approach.

Does CryptonX Offer Copy Trading?

No. CryptonX relies on AI-driven, customizable strategies rather than copying other traders’ actions.

Which Markets Are Available for Trading?

CryptonX supports trading on the Binance Spot Market and Binance USD-M Futures Market.

What is Automated Crypto Trading?

Automated crypto trading is the process of using software to execute trades based on predefined rules, without manual involvement.

Which Exchanges Are Supported?

Currently, CryptonX supports integration with Binance only.